Help & Support
Questions about your prep reminders? You’re in the right place.
How to Stop Text Message Reminders
To opt out immediately:
Reply STOP to any text message you received from us. Your opt-out will be processed within 24 hours and you will receive a confirmation message. No further messages will be sent after that.
You can also contact us directly at support@ezcolonprep.com and we will remove you manually.
Opting out of text messages does not affect your access to the EZColonPrep prep guide or videos. You still receive the full platform experience.
After You Text STOP
Once we receive your STOP request, you will receive one final confirmation message:
That is the last message you will receive. Your opt-out is permanent unless you re-enroll in a future procedure.
Getting Help with Your Reminders
If you have a question about your reminders — for example, if you received a message that seemed unexpected, if you’d like to change your phone number or email, or if you have any other concern — you can:
- Reply HELP to any text message for basic support information
- Email us at support@ezcolonprep.com
Please note that EZColonPrep support is not a medical helpline. For questions about your colonoscopy preparation or procedure, contact your doctor’s office directly.
Your Reminder Schedule
If you enrolled in reminders, you will receive up to 6 messages in the week before your procedure. The reminders are timed backward from your procedure date:
The sequence ends automatically on the morning of your procedure. You will not receive messages after that date.
Contact Us
For any other questions or concerns about EZColonPrep:
EZ Medica, LLC
Email: support@ezcolonprep.com
We aim to respond to all inquiries within 1–2 business days. For urgent medical questions, always contact your doctor’s office or call 911.